Uber has been using a secret program to prevent undercover
regulators from shutting down the taxi-hailing service in cities around the
world. The software, called Greyball, was developed to help protect the company
from “violations of terms of service”. But data collected through Uber’s phone
app has been used to identify officials monitoring its drivers.
Uber has acknowledged that Greyball has been used in multiple
countries, the New York Times reports. The tool has enabled the company to
monitor users’ habits and pinpoint regulators posing as ordinary passengers,
while trying to collect evidence if they believe the service to be breaking
local laws governing taxis.
The software works by collecting geolocation data and credit
card information to determine whether the user is linked to an institution or
law enforcement authority. A “fake” version of the app would then allow those
individuals suspected of attempting to entrap drivers to hail a cab, only to
have their booking cancelled. The existence of the Greyball program was
revealed in an article published in the New York Times on Friday, which
attributed the information to four current and former Uber employees, who were
not named.
“This program denies ride requests to fraudulent users who
are violating our terms of service,” Uber said in a statement. “Whether that’s
people aiming to physically harm drivers, competitors looking to disrupt our
operations, or opponents who collude with officials on secret ‘stings’ meant to
entrap drivers,” it added.
It comes in the same week that the chief executive of Uber,
Travis Kalanick, was forced to apologise after a video emerged of him swearing
at one of the company’s drivers. Just two weeks earlier he apologised for
“abhorrent” sexism at the company.
Post a Comment